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Shipping & Returns

Shipping & Returns

Welcome to FIKA Boutique’s shipping and returns page. 

We hope you find the information provided below helpful; and to that end we offer what we have found to be the most frequently asked relevant questions. However if your specific question didn’t make the list, or you have any inquiries regarding items prior to placing your order, please email us at [email protected] Additionally please free to email us if you are finding there are technical issues with ordering.

 

Shipping

All orders will ship via UPS or USPS unless in-store pick-up has been selected. You will have the option at checkout to choose your preferred shipping method.

 

Return Policy -

At FIKA Boutique, we imagine you will love your purchases but should this NOT be the case we offer the following options: 

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that was not answered, please email us at [email protected]

How do I return my merchandise? 

We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return. 

  1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
  2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.

 

You may mail your return to: 

FIKA Boutique 

ATTN: Returns 

424 High Street, Ellsworth, Maine 04605 

When will my return be processed? 

We typically process all returns within 5-7 business days. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience. Please record your tracking information to check when it arrives back to our facilities.

If you have any issues with printing your return label, please email [email protected]. We will send a confirmation email when your store credit is available. 

*We recommend recording your tracking information to ensure delivery. 

Exchanges 

How does the exchange process work? 

If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.

Can I exchange my item for a different size? 

Yes! We have two options you can take to exchange your item for a new size. 

Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique! 

How do I exchange my purchase for a completely different item? 

If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.