Shipping & Returns
Welcome to FIKA Boutique’s shipping and returns page.
We hope you find the information provided below helpful; and to that end we offer what we have found to be the most frequently asked relevant questions. However if your specific question didn’t make the list, or you have any inquiries regarding items prior to placing your order, please email us at [email protected]. Additionally please free to email us if you are finding there are technical issues with ordering.
All orders will ship via UPS or USPS unless in-store pick-up has been selected. You will have the option at checkout to choose your preferred shipping method.
Return Policy -
At FIKA Boutique, we imagine you will love your purchases but should this NOT be the case we offer the following options:
- Returns are accepted within 30 days of purchase with a store receipt and original store tags attached.
- Items returned within 2 weeks of purchase will be refunded by original payment method with store receipt and store tags attached. All items must be returned in the original selling condition (see below).
- Items returned after 2 weeks but within 30 days of purchase may be returned for store credit only. Store receipt is required and all items must be returned in the original selling condition.
- Clothing items must be unworn, unwashed, undamaged. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted (and if shipping involved will be returned to you at your expense) .
- Free prepaid return labels are generated below for US orders only.
- Items marked FINAL SALE may not be returned, refunded or exchanged.
- All returns/exchanges must be done within 30 days of order receipt.
- NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Masks.
- Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
- Damages must be reported within 3 days of receiving merchandise. Please contact [email protected]
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that was not answered, please email us at [email protected]
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
- Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
- Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
You may mail your return to:
424 High Street, Ellsworth, Maine 04605
When will my return be processed?
We typically process all returns within 5-7 business days. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience. Please record your tracking information to check when it arrives back to our facilities.
If you have any issues with printing your return label, please email [email protected]. We will send a confirmation email when your store credit is available.
*We recommend recording your tracking information to ensure delivery.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
- Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 30 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique!
How do I exchange my purchase for a completely different item?
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.